1. Who We Are

Jralventox operates from Oviedo, Spain, and we develop mobile arcade games for players across Europe and beyond. Our operations are governed by Spanish data protection laws and the European General Data Protection Regulation (GDPR). When we refer to "we," "us," or "our" in this document, we mean Jralventox.

As a game developer, we understand that trust matters. You're inviting our games onto your personal device, and we don't take that lightly.

2. What Information We Collect

Information You Give Us

When you download and play our games, we collect certain pieces of information. Some of this you provide directly:

• Username or display name when you create a game profile
• Email address if you contact our support team
• Age verification information to ensure compliance with age restrictions
• Game preferences and settings you customize
• Messages you send through in-game support features

Information Collected Automatically

Our games also collect technical information that helps us keep things running smoothly:

• Device type, operating system, and mobile network information
• Game progress, levels completed, and scores achieved
• How long you spend playing and which features you use most
• Crash reports and technical diagnostic data when something goes wrong
• Approximate location based on IP address (country and region level only)
• Advertising identifiers if you interact with ads in our free games

3. How We Use Your Information

We're not in the business of selling your data. Here's what we actually do with the information we collect:

Running Our Games

Most of the data we collect serves basic operational needs. We save your game progress so you don't lose hours of gameplay if you switch devices. We track technical performance to catch bugs before they ruin your experience. When you contact support with a problem, we use your information to help solve it.

Improving Player Experience

Analytics help us understand what works and what doesn't. If players consistently abandon a game at level twelve, that tells us something needs fixing. We look at patterns across many users, not individual behavior. This aggregated data guides our development decisions.

Showing Relevant Ads

Our free games include advertising, which helps keep them free. We work with advertising partners who may use your advertising ID to show you ads that might actually interest you rather than completely random ones. You can reset your advertising ID in your device settings anytime.

Communicating With You

We'll send you essential messages about your account or game updates. If there's a critical security issue or a major bug fix, we need to be able to reach you. We won't spam you with marketing emails unless you've specifically opted in.

4. Who We Share Information With

We share data with specific partners who help us deliver our games. Here's the complete list:

Service Providers

We use cloud hosting services to store game data and analytics platforms to understand usage patterns. These companies process data on our behalf under strict contractual terms. They can't use your information for their own purposes.

Advertising Partners

When you play our ad-supported games, advertising networks receive certain information to deliver and measure ad performance. These partners operate under their own privacy policies, which we encourage you to review. Common partners include Google AdMob and Unity Ads.

Payment Processors

If you purchase premium features or ad-free versions, payment information goes directly to the app store (Google Play or Apple App Store). We never see your credit card numbers or payment details.

Legal Requirements

We'll disclose information if required by Spanish or EU law, court order, or legal process. We may also share data when necessary to prevent fraud, protect our legal rights, or ensure player safety.

5. Your Rights Under GDPR and Spanish Law

European data protection law gives you significant control over your personal information. You can exercise these rights by contacting us at help@jralventox.com:

How to Exercise Your Rights

Send an email to help@jralventox.com with your request. Include your username and the email associated with your account. We'll verify your identity (to protect your information) and respond within one month. For complex requests, we might need an additional two months, but we'll let you know if that's the case.

If you're not satisfied with how we handle your request, you have the right to file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) or your local EU data protection authority.

6. How We Protect Your Information

Security isn't just a checkbox for us. We implement several layers of protection:

• All data transmitted between your device and our servers uses encryption (TLS 1.3 or higher)
• Databases are encrypted at rest using industry-standard protocols
• Access to personal information is restricted to employees who need it for their jobs
• We conduct regular security audits and penetration testing
• Our hosting providers maintain ISO 27001 certification
• We use firewalls, intrusion detection, and monitoring systems

That said, no system is perfectly secure. While we work hard to protect your information, we can't guarantee absolute security. If we discover a data breach affecting your personal information, we'll notify you and relevant authorities within 72 hours as required by GDPR.

7. How Long We Keep Your Data

We don't keep information longer than necessary. Here are our retention periods:

After these periods expire, we delete or anonymize the data so it can no longer identify you personally.

8. International Data Transfers

We're based in Spain, but the internet is global. Some of our service providers operate servers outside the European Economic Area. When we transfer data internationally, we ensure adequate protection through:

• EU Standard Contractual Clauses approved by the European Commission
• Providers certified under the EU-US Data Privacy Framework where applicable
• Additional technical safeguards like encryption and access controls

We regularly review our international partners to ensure they maintain adequate data protection standards consistent with European law.

9. Children's Privacy

Our games are designed for general audiences, but we take extra care with younger players. Under GDPR, children under 16 (or 13 in Spain, as set by national law) have special protections.

We do not knowingly collect personal information from children without parental consent. If we learn that we've collected data from a child without proper consent, we'll delete it promptly. Parents who believe their child has provided information to us should contact help@jralventox.com.

Games rated for younger audiences include additional restrictions: no behavioral advertising, no data sharing beyond essential service providers, and simplified data collection focused purely on gameplay.

10. Cookies and Tracking Technologies

Our games use local storage and similar technologies to remember your preferences and save game progress. This happens on your device and doesn't transmit information to us unless you sync progress across devices.

If you visit our website at jralventox.com, we use cookies for basic functionality and analytics. You can control cookie preferences through your browser settings. Blocking cookies may limit some website features but won't affect gameplay in our mobile apps.

Advertising Identifiers

Mobile advertising uses device identifiers (IDFA on iOS, AAID on Android). These allow ad networks to show you relevant ads without knowing who you are personally. You can reset these identifiers or opt out of personalized advertising in your device settings:

• iOS: Settings → Privacy → Tracking → Allow Apps to Request to Track
• Android: Settings → Google → Ads → Opt out of Ads Personalization

11. Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through the game or via email if we have your address.

The "Last updated" date at the top tells you when we last revised this document. We encourage you to review it periodically, especially before providing new personal information.

Continued use of our games after changes take effect means you accept the updated policy. If you disagree with changes, you can delete your account and stop using our services.

12. Third-Party Links and Services

Our games might link to external websites or integrate with social media platforms. We're not responsible for the privacy practices of these third parties. When you click a link that takes you outside our game, that company's privacy policy applies instead of ours.

If you connect your game account to social media (to share achievements, for example), information will be shared according to your settings on that platform. Review their privacy policies to understand how they handle your data.